Address Changes - Air Force retired members and Survivor Benefit Plan annuitants should call the Defense Finance and Accounting Service at 800-321-1080 to change their correspondence address. Those people with a myPay account can make the change online. The fax number is 800-469-6559 for retirees and 800-982-8459 for annuitants. The address is DFAS, US Military Retirement Pay, 8899 E 56th Street, Indianapolis IN, 46249-1200, for retired members; and DFAS, US Military Annuitant Pay, 8899 E 56th Street, Indianapolis IN, 46249-1300, for annuitants. ONLY survivors who are not SBP annuitants may change their address by writing to AFPC/DPFFF, 550 C ST W, JBSA-Randolph AFB TX 78150. See below for contact information on notifying DEERS, Medicare, TRICARE, the Social Security Administration, and other agencies as appropriate.
Aging in Place - The National Council for Aging Care offers a resource hub for seniors and their families to learn more about the specific aspects of aging in place. The website at http://www.aginginplace.org/ is a one-stop shop for expert know-how in order to make the best decisions about in-home care, insurance, government assistance, and other financial resources, transportation options, and home remodeling.
Air Force Aid Society - Contact the Airman & Family Readiness Flight on any Air Force base, or go to the society's website at www.afas.org/. Phone 703-972-2650.
Air Force Enlisted Village - The Air Force Enlisted Village was founded in 1967 to provide a safe, secure and dignified place for indigent surviving spouses of retired Air Force personnel. The village's primary goal and focus is to provide a home and financial assistance to these spouses. Write to Air Force Enlisted Village, 92 Sunset Lane, Shalimar, FL 32579-1000. Phone 850-651-3766 or toll free 800-258-1413. Send email to firstname.lastname@example.org. The Web address is http://www.afev.us.
Air Force Wounded Warrior Program - Call 800-581-9437, or send email to email@example.com. Visit the website at www.woundedwarrior.af.mil/.
AmeriCorps for Veterans - Serving in AmeriCorps helps retirees take a big step into civilian life. AmeriCorps service gives retirees their next mission and a bridge to a career that may seem out of reach today. For more information, visit http://www.nationalservice.gov/programs/americorps/veterans.
Arlington National Cemetery - Write to Arlington National Cemetery, Arlington, VA 22211. For general information, location of gravesites, and visitor information call 877-907-8585. Please note that the Arlington National Cemetery staff does not make pre-arrangements. Visit https://www.arlingtoncemetery.mil/#/.
Armed Forces Recreation Centers
Dragon Hill, Seoul - Call 011-82-2-790-0016. The email address for reservation is firstname.lastname@example.org. The fax number is 011-82-2-790-1576. Visit the website at www.dragonhilllodge.com.
New Sanno Hotel, Tokyo - The website address is www.thenewsanno.com. Phone 011-81-3-3440-7871. For room reservations send email to email@example.com. Visit the website at http://www.thenewsanno.com/index.html.
Hale Koa Hotel, Hawaii - Write to Hale Koa Hotel, 2055 Kalia Road. Honolulu, HI 96815-1998. For room reservations call toll free 800-367-6027, 8 a.m. to 4 p.m. Hawaiian time daily except Sundays and federal holidays. The web address is http://www.halekoa.com.
Shades of Green Resort in Orlando, Fla. - Write to Shades of Green, 1950 W. Magnolia Palm Drive, Lake Buena Vista, FL 32830. Phone 407-824-3400. For reservations call toll free 888-593-2242, or fax 407-824-3665. Send email to firstname.lastname@example.org. The website address is www.shadesofgreen.org.
Armed Forces Retirement Home - AFRH-Gulfport, 1800 Beach Drive, Gulfport, MS 39507; AFRH-Washington, 3700 N. Capitol Street, NW, Washington, DC 20011. For information about either location, visit www.afrh.gov. Phone toll free at 800-422-9988 and select option 1, or send email to email@example.com.
Armed Forces Vacation Club - The Armed Forces Vacation Club is a space-available program offering Department of Defense-affiliated people affordable condominium vacations at more than 3,500 resorts worldwide. For more information, visit http://www.afvclub.com/.
Awards and Decorations Listing - Visit a listing of Air Force awards and decorations to learn more about each as well as the order of precedence.
Awards and Decorations Requests - Retired Airmen can request initial issuance or replacement of military service medals, decorations and awards.
Blue Skies of Texas - In 2014, Air Force Villages expanded its eligibility to embrace a wider range of retired seniors, including those from civilian careers. With this change, a new name – Blue Skies of Texas – was added, and the campuses were renamed Blue Skies East and Blue Skies West. The Air Force Village legacy carries forward in Blue Skies of Texas, continuing to offer modern residences and a range of senior-focused services and amenities. Call 866-553-5389 or visit http://www.blueskiesoftexas.org/ for more information.
Burial at Sea - Visit the Navy's website for details regarding burials at sea at http://www.navy.mil/navydata/questions/burial.html, or call 866-787-0081.
Casualty Assistance - Call toll free 877-353-6807. Overseas callers should contact the nearest U.S. Embassy.
DEERS Telephone Center - Call DEERs at 800-538-9552, Monday through Friday, excluding U.S. federal holidays, 6 a.m. to 3:30 p.m. Pacific time.
Delta Dental Plan for Retirees - For inquiries call 888-838-8737 or visit www.ddpdelta.org.
Eldercare Locator - The Eldercare Locator is a public service of the U.S. Administration on Aging connecting people to services for older adults and their families. This locator allows people to search for a variety of topics using ZIP codes to find services nearest to them, or people can call 800-677-1116.
Identification Cards - Call 800-525-0102 for location of the nearest issuing facility, or to visit the site locator.
Legal Offices can assist people with preparing wills and powers of attorney, and answer certain legal questions. People can visit the new Air Force Legal Assistance website at https://aflegalassistance.law.af.mil. The website is designed for active-duty and reserve component members, retirees and dependents.
The General and Mrs. Curtis E. LeMay Foundation - A national organization which provides financial assistance to widows of all retired Air Force personnel. It offers financial help to indigent widows needing assistance -- wherever they are residing -- for as long a period as necessary, even for a lifetime. Write to The General and Mrs. Curtis LeMay Foundation, 17050 Arnold Drive, Riverside, CA 92518. Phone toll free 800-729-2999. The website is at www.lemay-foundation.org. Send email to firstname.lastname@example.org.
Locating Air Force Retirees or Active-duty Airmen - The Air Force Worldwide Locator handles official and unofficial requests to locate Air Force Personnel. Official requests are defined as requests received from any government agency and the Department of Defense. All other requests are considered unofficial in nature. The locator only has location information on individuals who are currently receiving compensation from the USAF (active-duty, Guard, Reserve, retired, and civil service personnel). If the individual has separated, no information is available. Write a letter to the person you are trying to locate, seal it in a stamped envelope, enter your return address (including retired grade) and send letter and addressee's name, grade and Social Security number or service number in another envelope to AFPC/DP1ORM, 550 C Street West, JBSA Randolph TX 78150.
Lodging Reservations - Air Force, 888-235-6343 (AF-LODGE) -- after the prompt, dial first three digits of base name -- or visit http://dodlodging.net/; Army, 800-462-7691 (GO-ARMY-1) or visit www.armymwr.com/portal/travel/lodging/; Navy, 800-628-9466 (NAVY INN) or visit www.navy-lodge.com; Marine Corps, visit www.usmc-mccs.org/lodging/index.cfm?sid=rf.
Medical Records - Most official military personnel files archived at the National Personnel Records Center before 1992 contain both personnel and active-duty health records. Health records cover outpatient, dental, and mental health treatment which a former member received while in the military service. Health records documents include induction and separation physical examinations, and routine medical care (doctor/dental visits, lab tests, etc.) when the patient was not admitted to a hospital.
In comparison, clinical (hospital inpatient) records are NOT filed with the health records but are generally retired to NPRC by the hospital or facility which created them. Other medical records which would not be included are Department of Veterans Affairs records or records for service after 1992.
The practice of filing health records with the personnel record portion has been discontinued. On May 1, 1994 (June 1 for reservists), the Air Force began retiring most of its former members' health records to the Department of Veterans Affairs.
The Department of Veterans Affairs, Records Management Center, St. Louis, MO, maintains the active-duty health records or manages their whereabouts when on loan within the VA. Call the VA at 800-827-1000 to identify the current location of specific health records and to find out how to obtain releasable documents or information.
Dependents' medical records are forwarded to an NPRC depository at 111 Winnebago St., St. Louis, MO 63118-4126 two years after the sponsor retires.
Medicare - 800-633-4227 or visit www.medicare.gov.
Military Funeral Honors - Visit the Military Funeral Honors, or call 877-645-4667.
Military Personnel Records Requests - Written requests are required by law to obtain copies of selected documents or information from official military personnel records.
Airmen retired before Oct. 1, 2004, should contact the National Personnel Records Center website or call 314-801-0800. Submit a Standard Form 180 or letter of request to National Archives at St. Louis, National Personnel Records Center (Military), 1 Archives Drive, St. Louis, MO 63138. Request letters must include the Airman's name, Social Security number, contact information and specific record requested. Those requesting a relative's record also need to provide their relationship to the former Airman.
Airmen who retired on or after Oct 1, 2004, can request copies of records by submitting a Standard Form 180 or letter of request to AFPC/DPSIR, 550 C ST. W, JBSA-Randolph AFB TX 78150; fax 210-565-4021, or DSN 665-4021. Request letters must include the Airman's name, Social Security number, contact information and specific record requested. Those requesting a relative's record also need to provide their relationship to the former Airman.
National Resource Directory - This directory is a web-based network of care coordinators, providers and support partners with resources for wounded, ill and injured service members, veterans, their families, families of the fallen and those who support them. Located at https://www.nrd.gov/.
Pay - Call the Defense Finance and Accounting Service-Cleveland Center toll free at 800-321-1080; commercial 216-522-5534; fax 800-469-6559. SBP annuitants may use the same voice toll-free number, but the fax is 800-982-8459.
Reporting a Retiree/Annuitant Death - Contact the Defense Finance and Accounting Service first to report a death. The DFAS website has more details.
Retiree Casualty Assistance Checklist - This checklist provides a family member or other designated person vital information upon a retiree's death.
Social Security - Call toll free 800-772-1213; commercial 410-965- 8019; or write to Social Security Administration, Office of Public Inquiries, Windsor Park Building, 6401 Security Blvd., Baltimore, MD 21235. Visit the website for more information.
Space-available Travel - The best resource is to contact the nearest military passenger terminal. The terminal staff will have the most current information. If you plan to use space-A travel, contact the passenger terminal where you plan to depart from for current flight information and assistance. You can also contact the passenger terminals you will be using along your travel route. General information about the program plus a listing of passenger terminals with contact information is available on the space-A website.
Survivor Benefit Plan - Call or visit the Airman & Family Readiness Center at the nearest Air Force installation or call 210-565-2273.
TRICARE - The website is https://www.tricare.mil/. Choose from one of two regions: West Region, 1-844-866-9378, or www.tricare-west.com; or East region, 1-800-444-5445, or www.tricare-east.com. For a contact listing for overseas regions, visit https://www.tricare.mil/About/Regions and scroll down. If you are a TRICARE-for-Life member, you can call 866-773-0404.
TRICARE Mail-Order Pharmacy Program (Express Scripts, Inc.) - In United States, call toll free 800-282-2881; or overseas, call 866-275-4732. Visit the website for more information.
Veterans Affairs - For benefit inquiries call 800-827-1000; life insurance 800-669-8477; status of headstones and markers, 800-697-6947; special issues such as Gulf War/radiation/Agent Orange/Project Shad call 800-749-8387; and GI Bill and education matters call 888-442-4551. Visit the website at www.va.gov/.
Retired before Oct. 1, 2004
Retired on or after Oct. 1, 2004
Air Force Worldwide Locator
Awards and Decorations
Army and Air Force Exchange Service
Defense Commissary Agency
Air Force Retiree Services
550 C Street W
JBSA-Randolph TX 78150
Toll free: 800-525-0102