New users or customers who need a new myPay personnel identification number can request one by accessing myPay. Click on the "New PIN" button on the myPay home page. After they have entered their Social Security Number and selected the 'YES' button, they can select the option to have a new random temporary PIN mailed to their correspondence address that is posted to their pay account. If DFAS can e-mail to a pre-registered address, that option will also be offered. Security restrictions allow PINs to be e-mailed that have been pre-registered from the appropriate administrator or to a pre-defined secure personal e-mail the customer has provided previously in myPay. If DFAS cannot e-mail a new random temporary PIN to the customer, the screen will display the mail option for obtaining a new PIN.
If a customer is offered the PIN by mail option and his or her e-mail or home address of record has not been updated, the customer can fax, mail or e-mail his or her request for a PIN reset. Include the following information:
-- Social Security number
-- Copy of a government photo ID (If a government photo ID is not available, send a copy of a driver's license or other photo ID.)
-- Daytime phone number
Fax to (216) 522-5800 or mail this information to:
1240 East 9th Street
Cleveland, OH 447199
To send e-mail via the Web site, click here
If the request is faxed, mailed or e-mailed, a new temporary PIN will be set to the last five numbers of the person's Social Security number. Customers should wait at least two business days before attempting to use their new temporary PIN (allow additional time if the request was mailed). Customers will not receive any notification that their temporary PIN has been reset.
If this process does not work or additional assistance is needed with obtaining a PIN, contact the customer support unit toll free at (888) 332-7411, commercial (216) 522-5096 or DSN 580-5096. This support line is available Monday through Friday, 7 a.m. to 6:30 p.m. Eastern time.